These Terms of Use (“Terms”) govern your access to and use of the RXpress Platform. By using the Platform, you agree to these Terms.
1) Eligibility & Accounts
- You must be 18+ to use the Platform. Ages 13–17 may use it only with parent/guardian consent.
- You are responsible for safeguarding your account credentials and all activities under your account.
2) Services
- RXpress delivers medicines and healthcare essentials in serviceable areas.
- Prescription medicines are dispensed only after licensed pharmacist validation of a valid prescription.
- Delivery timeframes (e.g., “20 minutes”) are targets and may vary due to stock, traffic, weather, or compliance checks.
3) Orders, Pricing, Payments
- Prices include applicable taxes (GST). Pricing changes do not affect confirmed orders.
- Payments are processed via secure gateways (UPI/cards/wallets).
- We may verify orders, prescriptions, or identity. Orders may be cancelled for non-availability, fraud, invalid prescriptions, or regulatory reasons (refunds as applicable).
- We do not sell or promote prescription medicines via WhatsApp. It is used only for support and updates.
4) Substitutions & Unavailability
Therapeutically equivalent substitutes may be offered with your consent and pharmacist guidance. If declined and unavailable, the item will be cancelled and refunded (if paid).
5) Delivery & Verification
- You may need to show ID and the original prescription upon delivery for certain medicines.
- Title and risk pass upon delivery to the address provided.
6) Returns & Refunds
- Prescription medicines: not returnable, except if damaged, defective, or wrong product delivered.
- Non-prescription items: returnable if unopened/untampered and requested within 7 days.
- Refunds are processed to the original payment method within 7–10 business days.
7) User Reviews, Ratings & Feedback (UGC)
By submitting UGC, you grant RXpress a worldwide, royalty-free, perpetual, irrevocable license to use, display, distribute, and create derivative works from it. UGC must be accurate, lawful, and not harmful. RXpress may moderate/remove UGC at its discretion.
8) Prohibited Conduct
- Uploading fraudulent/altered prescriptions, misuse or resale of medicines.
- Circumventing verification, interfering, scraping, reverse engineering, or unauthorized access.
- Using the Platform for unlawful purposes or in violation of laws.
9) Communications Consent
You consent to transactional communications via SMS, WhatsApp, email, and calls. Marketing communications are optional and can be opted out anytime.
10) Third-Party Services & Links
RXpress integrates with third-party providers (payments, logistics, analytics, telemedicine). RXpress is not responsible for delays, outages, or third-party practices. Their terms may apply.
11) Intellectual Property
All content, trademarks, logos, UI, and software on the Platform are owned/licensed by Medirush Technology Pvt Ltd. Unauthorized use is prohibited.
12) Indemnity
You agree to indemnify RXpress, its directors, employees, and partners against claims or expenses arising from breaches of these Terms, misuse, or violation of laws/third-party rights.
13) Warranties & Liability
- Services are provided “as is” and “as available.”
- RXpress disclaims warranties (merchantability, fitness, non-infringement).
- Liability cap: amount paid for the order or ₹5,000, whichever is lower.
- Not liable for indirect, incidental, or consequential damages or delays outside control.
14) Force Majeure
RXpress is not responsible for delays due to causes beyond control (acts of God, epidemics, strikes, regulatory actions, network failures, or severe weather).
15) Suspension & Termination
RXpress may suspend/terminate accounts for fraud, invalid prescriptions, non-compliance, or breaches. Users may stop at any time, but some obligations (payments, indemnities) survive.
16) Dispute Resolution, Governing Law & Jurisdiction
- Governing Law: India
- Arbitration under the Arbitration and Conciliation Act, 1996. Seat: Bangalore. Language: English.
- Courts at Bangalore have exclusive jurisdiction. Injunctive relief may be sought for IP/misuse.
17) Grievance Redressal (IT Rules, 2021)
Grievance Officer: Aditya Pathak
Email: support@rxpress.shop
Phone: +91-7838513747
Timelines: Acknowledge within 24 hours and resolve within 15 days.
18) Changes to Terms
We may revise these Terms periodically. Continued use after updates constitutes acceptance.